Refund Policy


Cancelling Memberships

If you are experiencing financial stress and wish to pause your Membership, please contact us using the email address below to discuss your options.

You may cancel your Membership at any time in your Account settings.

The cancellation will apply to the next month for monthly Memberships, if you cancel your Membership at least 2 Business Days before the next Payment Date.

If you cancel your Membership less than 2 Business Days before the next Payment Date, you will be charged the Membership Fee on the next Payment Date and the cancellation will become effective for the following month.

If you wish to cancel your annual Membership, you must do so 5 Business Days before the next Payment Date.


In the absence of fraud, all payments made are final. If you make a payment by debit card or credit card, you warrant that the information you provide to us is true and complete, that you are authorised to use the debit card or credit card to make the payment, that your payment will be honoured by your card issuer, and that you will maintain sufficient funds in your account to cover the payment.

TRADE-O Australia PTY LTD does not provide refunds. All users maintain their rights under Australian Consumer law, if you feel your rights have been violated please contact us at: or 08 8953 4121